I’m not always not at my finest. During COVID, we’ve all tried to navigate our new normal, respecting the restrictions put into place for our safety and the safety of others, but one Monday I was over it. When I was denied access to my mother-in-law’s assisted living facility, I had a regrettable moment. I was not at my finest. Contrary to the classic, albeit cringe-worthy, line from Love Story, this time love meant having to say I’m sorry.